Shipping & Returns

Shipping and Returns Policy for Spread More Love and Joy

SHIPPING POLICY

  1. Fulfillment Time: This is the time it takes for us to create and prepare your product for shipping. The standard fulfillment time is typically 2-5 business days. However, depending on specific circumstances like inventory levels or particular demands, it might take longer.

  2. Shipping Time: After fulfillment, the shipping process begins. The time it takes for your order to be delivered depends on the shipping option you choose and the destination. For domestic orders within the USA, shipping can range from 1-8 business days. For international orders, it can range from 1-20 business days.

It’s important to note that these are estimated times, and actual delivery can be affected by factors like print or embroidery file issues, products being out of stock, shipping-related delays (like service disruptions or weather conditions), or the current order volume and fulfillment capacity.

INTERNATIONAL SHIPPING

Currently, we only ship within the US and Canada. However, we are excited about the possibility of expansion in the future! We welcome your suggestions on where we should ship internationally. Please share your thoughts at info@spreadmoreloveandjoy.com or via our Instagram @spreadmoreloveandjoy.

RETURNS POLICY

If you need assistance with returns, our customer service team is here to help. Contact us at info@spreadmoreloveandjoy.com.

To initiate a return, please complete the packing slip and attach the return label to your package. Returns should be made within 30 days of receipt (free if within 15 days). The packing slip and return label are included in the original packaging. Please repack items and product packaging in the original mailer or box, which is reusable.

30-DAY RETURNS (FREE within 15 days)

  • Returns within 15 days: FREE if the return is dropped off and scanned by the carrier within 15 days of delivery.
  • Returns within 16-30 days: Subject to a $10 Label Fee if dropped off and scanned by the carrier 16-30 days after delivery.
  • Returns after 30+ days: Returns are not accepted if dropped off beyond 30 days of delivery.

OUR POLICY

We hope you love your purchase. However, if you need to make a return, please ensure the following:

  • Returns must be made within 30 days.
  • Items must have all tags attached and be in original packaging.
  • Items must not be worn, washed, damaged, altered, or used.
  • FINAL SALE items and gift cards are not eligible for refund, exchange, or store credit.
  • Shipping and handling charges, including expedited shipping, are not refundable.

EXCHANGES

Exchanges are accepted within 30 days of delivery. Please contact us at info@spreadmoreloveandjoy.com to process an exchange. Alternatively, you may return your order and place a new one for the desired item.

For purchases made with a discount code or promotion, we will honor the same for an even exchange. Just reach out to us at info@spreadmoreloveandjoy.com.

DAMAGES AND ORDER ISSUES

Please inspect your order upon arrival. If you find any defects, incorrect items, or damages, contact us immediately so we can address the issue.

REFUNDS

Upon receiving your return, we will process it within 10 business days. Refunds are issued to the original payment method. Please note that it may take several business days for the refund to appear on your credit card account, depending on your bank.